Terms and Conditions
Last updated: 17th January 2025
Terms and Conditions for Online Travel Agencies (Booking.com etc)
All bookings made on an Online Travel Agency are on a non-refundable basis. Payment in full is required at the time of booking.
CHECK-IN TIME
Guests may check-in from 3pm on the day of arrival. Please advise us if you will be arriving after 11pm.
CHECK OUT TIME
Guests must vacate by 11am. The hotel reserves the right to charge for an additional night’s accommodation if the bedroom is not vacated by this time.
Terms and Conditions for a Direct Booking
DEPOSIT
A deposit of £50 per person per week is required at the time of booking to confirm the reservation.
All deposits are non-returnable and non-transferable.
SPECIAL REQUESTS
Please inform the hotel at the time of booking of any special requirements or requests and we will do our utmost to accommodate.
However, we are unable to guarantee these.
BALANCE
Payment in full is required 3 weeks prior to arrival.
CHECK-IN TIME
Guests may check-in from 3pm on the day of arrival. Please advise us if you will be arriving after 11pm.
CHECK OUT TIME
Guests must vacate by 11am. The hotel reserves the right to charge for an additional night’s accommodation if the bedroom is not vacated by this time.
CANCELLATIONS
Once a booking is made, the hotel reserves the right to charge if the booking is amended or the services are not used.
Cancellation charges will be applied to all cancellations, as outlined below: –
From the Book date until 6 weeks the cancellation charge is the deposit paid
From 6 weeks until 2 weeks the cancellation charge is 50%
From 2 weeks until check-in the cancellation charge is 100%
We therefore strongly recommend that holiday insurance is taken out as cancellation charges will be applied in the event of cancellation, for whatever reason.
We will make every effort to re-let the room. If we manage to do so, these amounts will be deducted from the booking before calculating the cancellation charge.
COMPLAINTS
In the highly unlikely event, you feel that we have not met your expectations during your visit, please speak to a member of the management team whilst at the hotel.
Unfortunately, we are unable to resolve issues that have been raised after your departure.
We reserve the right to withdraw or amend this tariff without notice.
If you have any questions about these Terms and Conditions, you can contact us:
- By email: reservations@haddonhallhotel.co.uk
- By phone number: 01323 640953